Join Our Team!

We're looking for a full time call taker and administrative assistant to work in our office Monday-Friday with the flexibility of call taking some evenings and weekends.

Job Duties:

• Provide friendly and professional customer service by answering incoming calls and emails

• Schedule customers and technicians

• Communicate with technicians

• Answer incoming calls from customers related to service, billing, and other departments

• Manage customer concerns and work to resolve them efficiently and effectively

• Enter accounts payable

• Other assigned duties as directed by management

Education and Experience:

• High school diploma or equivalent

• Customer service experience

• Experience with QuickBooks

• Familiarity with Apple Products (iPhone and Mac)

• Knowledge of concepts, practices, and procedures related to Plumbing & HVAC an asset

Key Competencies:

• Honesty & integrity

• Excellent verbal and written communication

• Excellent customer service skills

• Ability communicate empathy

• Critical thinking and problem solving

• Detail oriented

• Adept learner

• Able to multitask

• Team player

Please e-mail your resume to info@servicefirsttradeworks.com.

No phone calls please :)